Antivirus FAQ: free trials, setup and support.
Find answers about trial availability, suitable software, device eligibility and subscription terms before arranging setup.
Clear answers before you enroll.
How does the 14-day free trial work?
No credit or debit card details are required to request or use the trial. Try the agreed services for 14 days and subscribe only if you want to continue. Submit a free-trial enquiry. A CNM representative confirms whether a $0, 14-day trial is available for your device, identifies suitable software and explains the included services before arranging setup. Sending the form does not install software or activate protection. After 14 days, a CNM representative will contact you to ask whether you want to continue at $399/month or $3,200/year. You are not automatically charged or enrolled in a paid plan; you must choose to proceed. The reimbursement benefit is not included in the trial and applies only to eligible paid annual subscribers after investigation and approval under written terms.
Is this just antivirus software?
No. Antivirus/endpoint protection is one component. The annual service also includes configuration, security reviews, remote support, monitoring-related services and incident assistance as described in your service agreement.
How many devices are covered?
The Premium Managed Protection plan covers up to four eligible enrolled devices for one 12-month service term.
Does CNM guarantee I cannot be hacked?
No legitimate cybersecurity provider can guarantee complete protection from every attack. Our goal is to reduce risk, maintain stronger security controls and help respond to covered security incidents.
What happens if I receive a suspicious email or link?
You can contact the support team for guidance under the service terms. We can help assess common phishing indicators and recommend the appropriate next action.
What is included in incident assistance?
Covered remote services may include initial investigation, malware-remediation support and recommended account/device security actions. Data recovery, hardware repair, and certain advanced forensic services are not included unless specifically stated in your agreement. Annual subscribers may qualify for financial reimbursement up to $10,000 following investigation and approval under written coverage terms. This benefit is not included with monthly subscriptions.
Does CNM detect every threat instantly?
No. Detection depends on the protection platform, device connectivity and the type of threat. Representative follow-up follows your service coverage; no instant response time is guaranteed.
Who qualifies for financial reimbursement?
Only eligible annual subscribers, up to $10,000 after investigation and approval under written coverage terms. Ask for the reimbursement limits, exclusions and claim requirements before enrollment. Monthly subscribers do not receive this benefit.
Antivirus setup and subscription questions
Which antivirus software will be installed?
A representative confirms the software name, provider, license and features suitable for your device before setup. Ask for these details in writing. A trial enquiry is not confirmation of a particular product or feature.
Can I request help for Windows, Mac or iPhone?
Tell us the device model and operating system when you enquire. Compatibility and available services must be confirmed individually. CNM does not currently offer its own iPhone app; using an iPhone to book an appointment does not install protection on that phone.
Can I include more than one device?
The annual plan covers up to four eligible enrolled devices. Read the annual device coverage and benefits and confirm each device before enrollment.
Do I need to allow remote access?
Discuss setup with your representative first. Any remote session requires your permission. Confirm who is helping you and what they will install; never share passwords or one-time verification codes in the enquiry form.
Where can I check pricing and cancellation terms?
See CNM subscription pricing. Before paying, request written renewal and cancellation terms from CNM contact support. A free trial does not automatically become a paid subscription.
Comparing antivirus and phishing support
What should I ask about managed antivirus?
Ask which software is supplied, who manages updates and settings, whether alerts are reviewed, and when support is available. CNM confirms the included tasks in your service agreement. Read our managed antivirus comparison before choosing a plan.
Is phishing protection included with every plan?
Confirm this before enrollment. Available browser, email and link-protection features depend on the selected product and device. Ask which features are active and what help CNM provides with suspicious messages under your agreement.
Where can I read CNM antivirus reviews?
Visit the CNM customer reviews page for submitted feedback about enquiries, setup and support. Reviews describe individual experiences and do not guarantee the same outcome for every customer.