Software features
Request the product name and a list of features for each device. Confirm scanning, update settings and any browser or phishing protection with your representative before installation.
Managed antivirus and home computer security support.
Understand the software, supported features and help available for your devices before you enroll. A CNM representative will confirm availability and arrange suitable setup with your permission.
What to confirm before antivirus installation
Choosing antivirus with technical support means checking both the software and the service. Use these questions during your appointment so you know what is included.
Software and compatibility
Ask for the software name and supported operating-system versions. Explain what antivirus you already use so your representative can review the proposed setup.
Scanning and protection
Confirm whether the selected software includes on-demand scans, continuous protection or other features. Availability depends on the product and device; do not assume every feature is included.
Guided installation
Your representative explains the setup process and any required permissions before installation. Submitting an enquiry does not provide remote access or activate protection.
Technical support coverage
Ask which installation questions and software issues are covered, how to contact support and what support hours apply. General computer repair is not automatically included.
Updates and reviews
If you are considering a managed antivirus service, ask who handles updates and whether device reviews or alert monitoring are included in the written agreement.
Help with a security issue
Confirm the process for reporting suspected malware and what assistance is available. No service can guarantee that every threat, software error or security issue will be resolved.
Which devices can you enroll?
Tell CNM whether you use Windows, Mac or iPhone, along with the operating-system version. Your representative will confirm whether suitable software is available and explain any differences in features.
An annual subscription allows up to four eligible devices. This does not mean every device type is supported or receives identical protection.
Protection starts only after the agreed software is available, installed and activated. A trial request or subscription enquiry alone does not secure a device.
Discuss protection before choosing a plan
Read the monthly and annual plans to compare pricing and terms. For a 14-day trial enquiry, your representative will confirm availability, eligible devices and a start date before setup.
Ask about setup and trial availability →
Have a question first? Call +1-888-764-3145 or read the cybersecurity service FAQs.
Antivirus software or a managed antivirus service?
When comparing options, separate the software license from the help provided with it. A software purchase and a service agreement may cover different tasks. Ask who installs the product, checks updates, reviews alerts and helps when a problem appears.
Managed support
Ask which tasks CNM handles and which remain your responsibility. Confirm support hours, contact methods and monitoring arrangements in your written agreement.
Home computer security needs
Prepare a list of your household devices, operating systems and existing security software. This helps your representative explain compatibility and suitable setup options.
Compare antivirus subscription pricing, read the trial and support FAQ, or request a 14-day trial discussion.